Service Manager

Your role

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As Service Manager, you are responsible for both coordinating and executing services for our partners, customers, and end users. You combine a hands-on approach with organizational oversight and are a key figure between customers, partners, and the internal team.

You are the first point of contact for customers with technical or operational questions and malfunctions on site, and you ensure that users can always enjoy the performance and battery solution on site. Speed of action, thoughtful and structured working are essential.

You play a central role in the expansion of our European service network.

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Your responsibilities

Service & operation

· First point of contact for customers with questions on site

· Analysis of technical and operational issues

· Developing concrete solutions and implementing them yourself or having them implemented

· Follow-up on outstanding support tickets and actions

Coordination & planning

· Coordinating all support tasks within the team

· Organizing and leading monthly support meetings in which outstanding tasks are discussed and scheduled

· Setting up and managing an on-call system in which colleagues take turns being available to customers

Education & network

· Organizing and (co-)delivering training courses for partners and distributors

· Expanding an international support network in all countries where Neargrid operates

· Point of contact for partners in the area of support processes and knowledge sharing

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Your profile

· Youcombine technical insight with strong organizational skills.

· You are familiar with electrical energy systems, enabling you to provide constructive feedback to product developers from your service role.

· You work in a structured manner and maintain an overview, even in urgent situations.

· You communicate easily with customers, colleagues, and partners.

· You are hands-on, solution-oriented, and take responsibility.

· You are willing to travel internationally, mainly within Europe

· Experience may vary: we are open to different levels as long as you can perform the role independently

Fluent knowledge of Dutch and English; French, German, or another European language is a plus.

What we offer

A key role with a lot of responsibility and impact

. Varied work: technology, coordination, customer contact, and international cooperation

Close collaboration with a passionate team

. Space to help shape support processes and structures

Competitive salary package in line with experience

A package of extra-legal benefits

A company vehicle with a fuel card

. 12 ADV days and flexible working hours

Home office possible

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Interested?

Would you like to help build a professional and international support system at Neargrid?
We would love to meet you.

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About Neargrid

Near Grid Solutions is a leading scale-up specializing in the development of innovative battery systems and other solutions that accelerate the energy transition in the construction sector. With our advanced technologies, we strive to provide our customers with a sustainable and efficient electricity supply on the construction site. We work together with partners and distributors in various countries and support our customers right down to the construction site. Reliable and well-organized support is crucial in this regard. Neargrid is active in the Benelux, Germany, France, and the Middle East.

Neargrid's core values are performance, reliability, and empowerment. Providing service to our partners, customers, and end users is a core task; it is part of Neargrid's DNA.